Auto Loan FAQs

Welcome auto loan customers! To assist you with your MainStreet Bank auto loan, we have provided answers to these commonly asked questions. If you have additional questions, please do not hesitate to contact us.

Q: Can I make a payment online? How can I make my regular monthly payments on my account?

Q: Can I open a checking account with MainStreet Bank?

Q: Where can I get my auto loan payment history and account information (payment amount, interest rate, maturity date, next payment date, etc.)?

Q: Can I set up automatic payments?

Q: Can I use my bank’s “bill pay” function to make my monthly payments?

Q: What is MainStreet Bank’s mailing address?

Q: When will I receive my coupon book? How do I get a new coupon book if I have lost my coupon book?

Q: Can I get my statements emailed to me each month?

Q: I have recently moved. How do I update my address with MainStreet Bank?

Q: How do I get my title switched to the state I live in now?

Q: I’m getting married and will be changing my name. What documents does MainStreet Bank need to change my name on my auto loan account?

Q: What is my payoff balance?

Q: Can I make my payment over the phone?

Q: How do I find out how much interest I paid last year for my auto loan?

Q: Why is my payoff balance more than the principal balance?

Q: Did MainStreet Bank receive my payment?

Q: Who should I contact if I have a question about my warranty, GAP insurance or service contract purchased when I bought my car?

Q: I paid off my auto loan. When will I get my title?