faqs

faqs

Here are a few questions our Mainstreet banking customers have frequently asked. We thought you may find them useful. If there’s a question that has not been answered, please don’t hesitate to contact us.

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Q: What are the restrictions on the type of mobile devices that can be used to access accounts?

The MainStreet Bank mobile solution can be used on any mobile phone with any mobile service
provider. It works with any Web-enabled, mobile phone device whose network allows secure SSL
traffic and any phone that can send and receive SMS (Text) Messages.

Q: What is the difference between Text Mobile and Web Mobile?

Text Mobile is a one-way exchange of information. It allows you to send text requests to view account
information in NetTeller.

Web Mobile provides a two-way exchange of information. It uses your WAP Internet browser on your
cellular device. Using a secure login, Web Mobile allows you to view your accounts, transfer money,
pay your bills to existing payees and view alerts.

Q: Do I have to sign up for both Text and Web Mobile Banking?

You may choose to sign up for both or just for one. With MainStreet Bank’s mobile solution, it is your
choice whether you text your requests, securely log in using your mobile browser or utilize both!

Q: How do I get started with AirBanking?

The steps are:

  1. Contact MainStreet Bank to sign up for your online banking profile
  2. Log in to Airbanking online
  3. Go to the “Options” Tab
  4. Select Mobile Settings > Web Mobile Settings and/or Text Mobile Settings
  5. Enter your mobile phone number and carrier
  6. Select which accounts to access from your mobile device (create mobile short names when setting
    up text mobile settings)
  7. Review enrollment information and check I ACCEPT Full Terms and Conditions
  8. Click to confirm

Q: What number do I text my text commands to?

The number is 89549.

Q: What are the Text Commands and Mobile Short Names?

The Mobile Short Name is for your convenience to access specific accounts via text messages. You
will be asked to create the Mobile Short Names when you set up your Mobile Text Settings in Net-
Teller. The Text Commands are listed and described as follows:

  • Bal – Returns balance for all enrolled accounts
  • Bal(account short name) – Returns balance for specified account
  • Hist – Returns last 4 transactions for all enrolled accounts
  • Hist (account short name) – Returns last 4 transactions for specified account
  • Help – Returns command references
  • Stop – Disables enrollment for text mobile banking

Note: Messages are not case sensitive or require parenthesis. Include the Mobile Short Name in the
text to request information for a specific account.

Q: How do I know if my transfer or bill payment was entered successfully?

Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to
your mobile device. If you do not receive a confirmation text message, double check to make sure
the transaction went through.

Q: What if I no longer want to be a mobile user?

Log in to your Financial Institution’s online banking site > Select Options > Mobile Settings >Deselect
Activate Mobile Banking Access > Click Submit.

Q: What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen.
When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless
Provider and/or Phone Number.

Q: Why can’t I add a new payee?

Functionality is limited to sending payments to already established payees. To add a new payee,
log in to the online banking site, select Bill Payment, and add a new payee. You can then submit
payments to that payee via your mobile device.

Q: What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.), you
will receive an SMS Text Message as confirmation that the transaction was successful. If you do not
receive this message due to a dropped call or lost signal, check your accounts and re-submit any
transactions that did not process.

Q: What do I need to do if I get a new phone?

If you simply get a new phone, but are using the same phone number and provider, no changes on your
part are necessary. If you switch providers and/or phone numbers, log in to your NetTeller account via
the Internet and update your information on the Options > Mobile Settings page. You will not receive
SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

Q: How can I search for a transaction?

You will only be able to view 15 days worth of transaction history on your mobile device. There is
not a search feature.

Q: Can I use any mobile device to access my accounts?

Yes. You can access your accounts via any mobile device that is Web-enabled and allows secure
SSL traffic. The only difference is that SMS Text Messages will be sent to the device entered when
enrolling for mobile banking, not any device from which you perform a transaction.

Q: Can I add a new bill payment payee via mobile banking?

No. You can only add payments to payees already established through your traditional Internetbased
NetTeller ID.

Q: How do I delete a bill payment that I set up through my mobile device?

You must log in to the Internet-based NetTeller ID and delete the payment from the main menu of
the bill pay module.

Q: When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.

Q: What if I can’t get my mobile device to work with Internet Banking?

There are a number of reasons that you may experience trouble accessing the mobile version of
Internet banking on your phone. To use the mobile version, your phone will need to meet the following
minimum requirements:

  1. You must first enroll through traditional Internet banking before you can gain access.
  2. Your mobile device must be Web-enabled.
  3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider
    to determine this.) If your phone meets these requirements and you continue experiencing problems,
    the mobile version may not be compatible with your phone’s browser. An interim solution would
    be to try downloading another browser such as Opera Mini (www.operamini.com), which provides
    good support to a number of mobile applications.

Q: What functions can I perform from my mobile device?

You can:

  1. View Transaction History
  2. View Account Balances
  3. Transfer Funds between Accounts (Web Only)
  4. Pay Bills to existing Payees (Web only)
  5. View Alerts (Web only)






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