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Privacy Policy

NOTICE OF PRIVACY POLICY

Trust, privacy and confidentiality are the guiding principles upon which MainStreet Bank’s relationship with you is built. This Privacy Statement is meant to help you understand how we use and protect your personal financial information.

INFORMATION COLLECTED

MainStreet Bank collects the following categories of nonpublic personal information about our consumer customers:

  • Information received from you on applications and other forms, such as your name address, Tax ID#, or income;
  • Information about transactions with us (such as information about a deposit, loan, or credit card account); and
  • Information we receive from consumer reporting agencies, such as your credit history.

MainStreet Bank maintains the following policies and practices designed to protect the confidentiality and security of consumers’ nonpublic personal information:

  • We limit employee access to confidential customer financial information to those employees with a business reason for knowing such information.
  • Our employees are trained to understand the importance of customer financial privacy and to properly handle confidential information.
  • It is our policy that customer information is not to be provided to anyone over the telephone unless certain personal and account information is verified.
  • We endeavor to maintain the most accurate and up-to-date customer records possible. If you find that your account information is not correct, current, or complete, please call, email, or write to us at the telephone number or address on your account statement. Appropriate corrections will be made as soon as possible. Since some e-mail transmissions may be subject to interception, if your correspondence contains sensitive information (e.g., your account number or social security number) you may want to send a letter to us.
  • If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint to us. Any complaint will be handled in compliance with MainStreet Bank’s Consumer Complaints Policy.
  • Breaches of customer privacy are considered serious employee misconduct and may result in termination of the employee.

DISCLOSURES TO AFFILIATES OR NONAFFILIATED THIRD PARTIES

MainStreet Bank does not sell or share customer information with any nonaffiliated third parties, except certain third party service providers for the express purpose of processing transactions. These entities are required to execute a confidentiality agreement with MainStreet Bank which requires adherence to MainStreet Bank’s privacy policy and practices. MainStreet Bank does not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted by law.