Jeff Dick
Chairman, CEO & President
MainStreet Bank

One of the great benefits of my job is the ability to spend time talking with customers. It's great because I'm pretty much always hearing good stuff.

That "good stuff" is usually about how easy it is to bank with us in the branch and online, and how enjoyable it is to work with the people here.  That powerful combination really does set us apart from most other banks.

I received an email from a customer in our Fairfax Branch just the other day.  She was home caring for her sick child and the branch helped her with her banking needs over the phone.  She wrote: "I really can't express the gratitude I felt with the customer service I received.  I have only been a MainStreet Bank client for a few months, but the rewards just keep getting better and better."

Now tell me, if you were in my place and you received that message - wouldn't it make your day?  I can tell everyone how good our team is, but as my British friends say, "the proof of the pudding is in the eating." 

As always, we're interested in your thoughts. Give us a call or click here: feedback@mstreetbank.com

Meet MainStreet: Debbie Maher

Technology is great, but there is a time and a place for it.  At MainStreet, we don't let a computer answer our phone.

When you call MainStreet, you get Debbie... And she usually answers before the end of the second ring.

If you know what you need or who you need to speak with, she'll get you there fast.  If you aren't sure, or are simply interested in learning about our rates or other products, she can take care of that too.

We've always prided ourselves in having the "right mix" of technology and personal service.  With people like Debbie, that's an easy thing to do.

Creative Solutions

Let's be honest - most user manuals aren't that "user" friendly.  We all have our regular job to contend with and we don't necessarily have time to become subject matter experts on using our bank's technology.  That is why we have people here to assist you every day.

Whether you have a personal account and are trying to use our online banking services, or you have a business account and can't remember how to use a cash management feature, we're a phone call away.  For technical support, call us at (703) 481-4589 or email us at  connect@mstreetbank.com

StreetSmart

Your MainStreet Bank Debit Card comes with a team of professionals that helps protect you from unauthorized transactions, even when shopping online. We monitor transactions made with your debit card 24/7 to protect you from becoming a fraud victim. For additional information regarding the steps we take to monitor your debit card activity or if you have any other questions, contact our Connect Support team at (703) 481-4589 or email us at connect@mstreetbank.com.

MainStreet Answers

Q. When I use and Allpoint ATM, it sometimes looks as if I will be charged a user fee?

A. Not to worry, you will not be charged a fee for using an Allpoint ATM even if the receipt you get shows a fee.  Allpoint has been working to resolve this with all of the ATMs in their network.